The Antecedents of Mobile Banking Adoption among Senior Citizens in Malaysia

被引：9
作者：
Andalib Touchaei, Sara [1 ,2 ]
Hazarina Hashim, Noor [1 ]
机构：
[1] Univ Teknol Malaysia, Azman Hashim Int Business Sch, Skudai, Malaysia
[2] Univ Teknol Malaysia, Azman Hashim Int Business Sch, Skudai, Malaysia
来源：
INTERNATIONAL JOURNAL OF HUMAN-COMPUTER INTERACTION | 2024年 / 40卷 / 09期
关键词：
OLDER-ADULTS; DISPOSITIONAL RESISTANCE; INFORMATION-TECHNOLOGY; EXTENDING UTAUT2; BEHAVIORAL INTENTION; THEORETICAL-MODEL; USER ACCEPTANCE; UNIFIED THEORY; INTERNET USE; AGE;
D O I：
10.1080/10447318.2022.2161236
中图分类号：
TP3 [计算技术、计算机技术];
学科分类号：
0812 ;
摘要：
The use of mobile banking is growing globally. However, the adoption of mobile banking has been sluggish among senior population. Seniors has become a significant market segment in online marketing field, but to date, few studies have investigated adoption of mobile banking by older customers. This study investigated the key factors affecting adoption of mobile banking among senior citizens in Malaysia. An integrated model was developed by assimilating factors from UTAUT2 model along with a factor from personality trait group namely dispositional resistance to change that is a second-order construct. A questionnaire based survey was conducted on seniors aged above 50 who were non-users of mobile banking in Kuala Lumpur (N = 384). The result of structural equation modelling revealed the negative influence of dispositional resistance to change and the positive impacts of performance expectancy, effort expectancy, social influence, facilitating condition and hedonic motivation on seniors' intention to adopt mobile banking.
引用
收藏
页码：2380 / 2397
页数：18
相关论文
共 121 条
[81]   Digital healthcare technology adoption by elderly people: A capability approach model [J].
Nikou, Shahrokh ;
Agahari, Wirawan ;
Keijzer-Broers, Wally ;
de Reuver, Mark .
TELEMATICS AND INFORMATICS, 2020, 53
[82]   Dispositional Resistance to Change and Hospital Physicians' Use of Electronic Medical Records: A Multidimensional Perspective [J].
Nov, Oded ;
Schecter, William .
JOURNAL OF THE AMERICAN SOCIETY FOR INFORMATION SCIENCE AND TECHNOLOGY, 2012, 63 (04) :648-656
[83]   Resistance to Change and the Adoption of Digital Libraries: An Integrative Model [J].
Nov, Oded ;
Ye, Chen .
JOURNAL OF THE AMERICAN SOCIETY FOR INFORMATION SCIENCE AND TECHNOLOGY, 2009, 60 (08) :1702-1708
[84]  
Nunnally J. C., 1994, PSYCHOMETRIC THEORY, V3rd
[85]  
O Omotayo Funmilola, 2020, COVENANT J BUSINESS, V11, P1, DOI [DOI 10.47231/EDJU4275, 10.47231/edju4275]
[86]   Personality, context, and resistance to organizational change [J].
Oreg, S .
EUROPEAN JOURNAL OF WORK AND ORGANIZATIONAL PSYCHOLOGY, 2006, 15 (01) :73-101
[87]   Resistance to change: Developing an individual differences measure [J].
Oreg, S .
JOURNAL OF APPLIED PSYCHOLOGY, 2003, 88 (04) :680-693
[88]   Dispositional resistance to change:: Measurement equivalence and the link to personal values across 17 nations [J].
Oreg, Shaul ;
Bayazit, Mahmut ;
Vakola, Maria ;
Arciniega, Luis ;
Armenakis, Achilles ;
Barkauskiene, Rasa ;
Bozionelos, Nikos ;
Fujimoto, Yuka ;
Gonzalez, Luis ;
Han, Jian ;
Hrebickova, Martina ;
Jimmieson, Nerina ;
Kordacova, Jana ;
Mitsuhashi, Hitoshi ;
Mlacic, Boris ;
Feric, Ivana ;
Topic, Marina Kotrla ;
Ohly, Sandra ;
Saksvik, Per Oystein ;
Hetland, Hilde ;
Saksvik, Ingvild ;
van Dam, Karen .
JOURNAL OF APPLIED PSYCHOLOGY, 2008, 93 (04) :935-944
[89]   Dispositional Resistance to Change and Occupational Interests and Choices [J].
Oreg, Shaul ;
Nevo, Ofra ;
Metzer, Hila ;
Leder, Naftali ;
Castro, Dotan .
JOURNAL OF CAREER ASSESSMENT, 2009, 17 (03) :312-323
[90]   Mobile Banking Adoption among the Ghanaian Youth [J].
Owusu, Godfred Matthew Yaw ;
Bekoe, Rita Amoah ;
Addo-Yobo, Annice Amoasa ;
Otieku, James .
JOURNAL OF AFRICAN BUSINESS, 2021, 22 (03) :339-360
45678910111213