Mapping the research field on product quality: a bibliometric analysis

Purpose - This research intends to undertake a rigorous bibliometric analysis of product quality research trends and patterns, map the intellectual and social structure of the field, identify the predominant themes and propose a transition plan for future work in this discipline. Design/methodology/approach - The procedure was carried out in a step-by-step manner. Following a specified search string, Scopus retrieved 1454 journal articles from the previous 39 years (1984-2022). To comprehend the field's base, various techniques of performance analysis and science mapping were employed using RStudio and VOSviewer. Findings - In light of the results, both the volume and influence of product quality studies have surged over the past four decades, with most works appearing in prestigious academic journals. A number of cross-country product quality collaborations took place in nations with little geographic, historical, or cultural proximity. Using co-citation analysis, five distinct subfields were identified within the literature on product quality. Finally, the use of co-word analysis helps understand the field's underlying themes and concludes with a set of potential research avenues built on a content analysis of the articles from each of the five subfields. Originality/value - To the authors' understanding, this study represents a pioneering effort to examine the research field on product quality using bibliometric analysis. Notwithstanding being rooted in scientometrics, this research's outcomes are instructive for practitioners, academics and aspiring researchers in the field.