Unveiling the paradox of technostress: Impacts of technology-driven stressors on the elderly's avoidance behaviors

被引：9

作者：

Cheng, Xusen ^{[1
]}

Huang, Xiaowen ^{[1
]}

Yang, Bo ^{[1
]}

Xiao, Yuting ^{[1
]}

机构：

[1] Renmin Univ China, Sch Informat, 59 Zhongguancun Rd, Beijing 100872, Peoples R China

来源：

INFORMATION & MANAGEMENT | 2023年 / 60卷 / 08期

基金：

中国国家自然科学基金;

关键词：

The elderly; Stressor-strain-outcomes (S -S -O) framework; Technology-driven stressors; Technology anxiety; Avoidance behaviors; Stigma consciousness; MIXED-METHODS RESEARCH; SOCIAL WITHDRAWAL; STIGMA-CONSCIOUSNESS; OLDER-ADULTS; INFORMATION-TECHNOLOGY; CUSTOMER ORIENTATION; LONGITUDINAL-FIELD; INTERNET ANXIETY; WORK; GUIDELINES;

D O I：

10.1016/j.im.2023.103875

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

This study reveals the paradox of technostress on the elderly due to the large-scale COVID testing during the post-COVID-19 period. Drawing upon the stressor-strain-outcomes framework, we examined how technology-driven stressors affect the elderly's avoidance behaviors. Results indicate that two types of technology-driven stressors exert opposite influences on the elderly's avoidance behaviors through the mediating effect of technology anxiety. Specifically, the elderly's technology-driven challenge stressors exert a positive influence on their avoidance behaviors, while the elderly's technology-driven hindrance stressors exert a negative influence. Moreover, stigma consciousness plays a moderating role in the relationship between the elderly's technology-driven hindrance stressors and technology anxiety by strengthening the positive influence of the elderly's technology-driven hindrance stressors on technology anxiety. Our findings deepen the understanding of the good and bad of technostress and provide implications for older adults, technology developers, and the government.

引用

页数：14

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