Mapping social work challenges and responses during COVID-19: a case study of social workers in South Korea

This study explores the impact of the COVID-19 pandemic on social work practice and how practitioners have responded to practical challenges. The study interviewed 12 frontline social workers at a community welfare centre in South Korea and utilised the concept mapping method to analyse qualitative data. The results revealed five themes: recognising changes in practice, addressing new social risks, reassessing professional roles and responsibilities, improving practices through reflection, and managing emotions and self-care. The study highlights the challenges and opportunities social workers encountered during the pandemic and the need to enhance social workers' capacity to adapt to new risks. Finally, the study offers suggestions to improve their preparedness for future crises.