A Balanced Scorecard approach to the Homeland Security Evaluation and Exercise Program

The Homeland Security Exercise and Evaluation Program (HSEEP) is the standard program for exercise design and development, management, evaluation, and improvement planning, but it has several challenges for its operation. This study focuses on HSEEP evaluative capacity and provides practical recommendations for program improvement using the Balanced Scorecard (BSC) approach. Although HSEEP has a myriad of challenges related to its performance measurement, the study asserts that some of these limitations can be addressed by incorporating the BSC approach. The study explains and demonstrates how the four BSC approaches, internal and external stakeholders, organizational process, financial, and learning aspects, can improve the HSEEP.