Maturity Model for Sustainability Assessment of Chemical Analyses Laboratories in Public Higher Education Institutions

The increasing demand for sustainable products and services has become a constant requirement for the different stakeholders in an organization. Higher Education Institutions (HEI) have a crucial role in training conscious and competent professionals to lead these changes. Chemical analyses laboratories bring together the proper mix, where the adoption of mature and efficient management systems proves to be crucial not only to better train the institutions' human resources but also to cooperate in recruiting research projects and other services to benefit society. Maturity models assist in the needed stages for sustainable growth to take place. This paper proposes a maturity model based on standardized norms to guide adjustments related to quality, risks, safety, and environment of chemical analyses laboratories in public higher education institutions. This research was done in four stages: theoretical research about maturity models, sustainability, and integrated management systems; survey with laboratories; case study at a chemical analyses laboratory of an HEI; and structuring and validating a maturity model. As the main results, it was observed that more than 80% of public laboratory managers believe it would be relevant to adopt a maturity model to help organize the laboratory's internal and external processes. 86% of public laboratory managers understand that using management systems can contribute to hiring new services. We can also observe that 42.9% of public laboratory managers do not know any maturity model. As conclusion, the model includes eight dimensions, 31 subdimensions, and 204 management practices to assess and guide chemical analyses laboratories to sustainable maturity levels.