Identifying and ranking the critical success factors of fintech adoption: a fuzzy DEMATEL approach

被引：3

作者：

Al-Mawali, Hamzah ^{[1
]}

Obeidat, Zaid Mohammad ^{[2
]}

Alshurafat, Hashem ^{[3
]}

Al Shbail, Mohannad Obeid ^{[4
]}

机构：

[1] Univ Jordan, Sch Business, Dept Accounting, Amman, Jordan

[2] Univ Jordan, Sch Business, Dept Mkt, Amman, Jordan

[3] Hashemite Univ, Sch Business, Accounting Dept, Zarqa, Jordan

[4] Al Al Bayt Univ, Sch Business, Dept Accounting, Mafraq, Jordan

来源：

COMPETITIVENESS REVIEW | 2023年

关键词：

Fintech; DEMATEL; Fuzzy theory; MCDA; CSFs; Jordan; PRODUCT ADOPTION; INFORMATION-TECHNOLOGY; USER ACCEPTANCE; PERFORMANCE; MANAGEMENT; DECISION; MARKET; PERSPECTIVE; INNOVATION; DIFFUSION;

D O I：

10.1108/CR-04-2023-0090

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

PurposeThis study aims to develop cause-and-effect relationships among the critical success factors (CSFs) of fintech adoption and rank these CSFs based on their importance in the model.Design/methodology/approachTo achieve the objectives of the study, the Fuzzy Decision-Making Trial and Evaluation Laboratory (FDEMATEL) approach was used. The data was collected from 16 experts using a questionnaire.FindingsThe findings demonstrated the interrelationships among the CSFs. In total, 16 critical factors were recognized as causal factors, and the remaining eight were considered effect factors. The CSFs were ranked based on their importance in fintech adoption.Originality/valueThis study is novel as it investigates CSFs of fintech adoption using FDEMATEL, and it contributes to understanding the nature of these factors and how they affect fintech adoption. The findings propose a significant basis to deepen fintech adoption and deliver a clue to design a practical framework for fintech adoption.

引用

页数：33

共 152 条

[1] Examining the digital organizational identity through content analysis of missions and vision statements of Malaysian and Singaporean SME company websites [J].