Revolutionizing services with cutting-edge technologies post major exogenous shocks

被引：13

作者：

Ameen, Nisreen ^{[1
]}

Viglia, Giampaolo ^{[2
]}

Altinay, Levent ^{[3
]}

机构：

[1] Univ London, Sch Business & Management, Royal Holloway, London, England

[2] Univ Portsmouth, Sch Strategy Mkt & Innovat, Portsmouth, Hampshire, England

[3] Oxford Brookes Univ, Oxford Brookes Business Sch, Oxford, Oxfordshire, England

来源：

SERVICE INDUSTRIES JOURNAL | 2023年 / 43卷 / 3-4期

关键词：

Service; ChatGPT; artificial intelligence; metaverse; virtual influencers; pandemic;

D O I：

10.1080/02642069.2023.2185934

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

In this editorial, we provide a background on how services have been revolutionized with cutting-edge technologies due to the occurrence of major exogenous shocks. In addition, we provide an overview of the papers published in this special issue. Finally, we suggest new areas for future research on revolutionizing services with cutting-edge technologies post major exogenous shocks. We focus on four main themes for future research namely: (1) new technologies and revolutionized services (2) fit-for-purpose technology-enabled services (3) service resilience and flexibility and (4) academic-industry collaboration.

引用

页码：125 / 133

页数：9