Perceived usability of collaborative modeling tools

被引：0

作者：

Ren, Ranci ^{[1
]}

Castro, John W. ^{[2
]}

Acuna, Santiago R. ^{[3
]}

Dieste, Oscar ^{[4
]}

Acuna, Silvia T. ^{[1
]}

机构：

[1] Univ Autonoma Madrid, Dept Ingn Informat, Calle Francisco Tomas Y Valiente 11,Campus Cantobl, Madrid 28049, Spain

[2] Univ Atacama, Dept Ingn Informat & Ciencias Comp, Av Copayapu 485, Copiapo 1530000, Chile

[3] Univ Autonoma San Luis Potosi, Alvaro Obregon 64, San Luis Potosi 78000, Mexico

[4] Univ Politecn Madrid, Lenguajes & Sistemas Informat Ingn Software, Calle Ciruelos, Boadilla Del Monte 28660, Spain

来源：

JOURNAL OF SYSTEMS AND SOFTWARE | 2023年 / 205卷

关键词：

Usability; Chatbot; Collaborative modeling tools; Thematic analysis; SOCIO; Creately;

D O I：

10.1016/j.jss.2023.111807

中图分类号：

TP31 [计算机软件];

学科分类号：

081202 ; 0835 ;

摘要：

Context: Online collaborative creation of models is becoming commonplace. Collaborative modeling using chatbots and natural language may lower the barriers to modeling for users from different domains. Objective: We compare the perceived usability of two similarly online collaborative modeling tools, the SOCIO chatbot and the Creately web-based tool. Method: We conducted a crossover experiment with 66 participants. The evaluation instrument was based on the System Usability Scale (SUS). We performed a quantitative and qualitative exploration, employing inferential statistics and thematic analysis. Results: The results indicate that chatbots enabling natural language communication enhance com-munication and collaboration efficiency and improve the user experience. Conclusion: Chatbots need to improve guidance and help for novices, but they appear beneficial for enhancing user experience.& COPY; 2023 Elsevier Inc. All rights reserved.

引用

页数：6

共 14 条

[1] Bangor A, 2009, J USABILITY STUD, V4, P114
[2] Begel A., 2010, Proceedings of the FSE/SDP workshop on Future of software engineering research, FoSER '10, P33
[3] One size fits all? What counts as quality practice in (reflexive) thematic analysis?
Braun, Virginia
Clarke, Victoria
[J]. QUALITATIVE RESEARCH IN PSYCHOLOGY, 2021, 18 (03) : 328 - 352
[4] Brooke J., 1996, Usability Eval. Ind., V189, P4, DOI DOI 10.1201/9781498710411-35
[5] Current practice in measuring usability:: Challenges to usability studies and research
Hornbæk, K
[J]. INTERNATIONAL JOURNAL OF HUMAN-COMPUTER STUDIES, 2006, 64 (02) : 79 - 102
[6] Collaboration Tools for Global Software Engineering
Lanubile, Filippo
Ebert, Christof
Prikladnicki, Rafael
Vizcaino, Aurora
[J]. IEEE SOFTWARE, 2010, 27 (02) : 52 - 55
[7] Are the UML modelling tools powerful enough for practitioners? A literature review
Ozkaya, Mert
[J]. IET SOFTWARE, 2019, 13 (05) : 338 - 354
[8] Collaborative Modeling and Group Decision Making Using Chatbots in Social Network
Perez-Soler, Sara
Guerra, Esther
de Lara, Juan
[J]. IEEE SOFTWARE, 2018, 35 (06) : 48 - 54
[9] Pérez-Soler S, 2017, IEEE INT CONF AUTOM, P723, DOI 10.1109/ASE.2017.8115683
[10] Ren Ranci, 2020, EASE2020. Proceedings of the Evaluation and Assessment in Software Engineering, P260, DOI 10.1145/3383219.3383246

← 1 2 →