Developing a Measurement Scale of the Public Sector's Ability to Adopt Lean

被引：2

作者：

Abdelmalek, Ismail Ait ^{[1
]}

Houfaidi, Souad ^{[1
]}

机构：

[1] Hassan II Univ, CED Engn Sci Ctr Doctoral Studies, Lab Mech Prod & Ind Engn LMPGI, High Sch Technol ESTC,Natl High Sch Elect & Mech, Casablanca, Morocco

来源：

PUBLIC ORGANIZATION REVIEW | 2023年 / 23卷 / 01期

关键词：

Public services; Lean management; Measurement scale; Churchill paradigm;

D O I：

10.1007/s11115-022-00610-3

中图分类号：

C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;

摘要：

The purpose of this article is to develop a measurement scale of the public sector's ability to adopt Lean. The study focuses on the exploring phase of the Churchill paradigm. The scale measurement is constructed from the treatment of data from the survey carried out on a sample of 430 employees of administrations and territorial communities in Morocco. The exploratory research highlight five dimensions that might be used to assess the public services' ability to implement the Lean approach. The five dimensions of the construct are: Leadership and team spirit, customer orientation, communication, employee training and continuous improvement.

引用

页码：149 / 158

页数：10

共 20 条

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[2]

Anacleto CA., 2010, 30 ENC NAC ENG PROD, P1

[3] PARADIGM FOR DEVELOPING BETTER MEASURES OF MARKETING CONSTRUCTS [J].