The Role of Organizational Efforts in Mitigating the Adverse Effects of Workplace Mistreatment on Attitudinal Responses

Despite increasing attention to workplace mistreatment in organizations, few studies have investigated the consequences of such negative experiences on employees. Using the Canadian Public Service Employee Survey (PSES) data (about 80,000 observations), this study examines the relationships between workplace mistreatment and outcomes at work and the moderating role of organizational efforts in preventing and handling workplace mistreatment among Canadian federal government employees. Empirical results of an OLS regression and logit model document that perceived workplace mistreatment, in terms of workplace harassment and discrimination, is negatively related to job satisfaction and continuance organizational commitment and positively related to turnover intention. The analysis also shows that the linkages between workplace mistreatment and the three outcomes were weaker when organizational efforts aimed at dealing with workplace mistreatment were perceived to be high. Implications of these results for research and practice are discussed.