Integrated location and inventory planning in service parts logistics with last-mile delivery outsourcing

Outsourcing last-mile delivery to express companies provides an innovative strategy for capital goods manufacturers to improve service parts logistics. Given delivery dilemma due to geographically dispersed customers and low-frequency uncertain demands, we develop an integrated location and inventory problem with last-mile delivery outsourcing in a two-echelon service parts logistics. The proposed non-linear mixed integer programming model captures important decisions involving (1) location of local warehouses, (2) customer allocation to opened local warehouses, (3) inventory levels at these local warehouses, (4) outsourcing or self-operating lastmile delivery. We then replace service level constraints that cause nonlinearity with two new sets of constraints, and construct a linear mixed integer formulation that could be solved by GUROBI solver for some small-scale problems. It is still a challenging problem for large scale case, for which we propose an adaptive large neighbourhood search (ALNS) algorithm. Our extensive computational experiments verify the effectiveness of our model and algorithm. Computational experiments' results indicate that outsourcing last-mile delivery amounting to around 12 % total cost savings on average, compared to self-operating in a real-world large instance from our research partner. Furthermore, we test some key parameters with computational experiments, and provide some managerial implications.