Assessment of pharmacy technician job satisfaction and duties in ambulatory care pharmacy settings: A mixed-methods analysis

被引:3
作者
Schlosser, Elizabeth G. [1 ]
Rennekamp, Tara [1 ]
Bald, Elizabeth [2 ]
Jean, Stephanie [3 ]
Raber, Hanna [2 ]
Bato, Agathea [4 ]
Llambi, Leandro
Hincapie, Ana L. [1 ]
机构
[1] Univ Cincinnati, James L Winkle Coll Pharm, Cincinnati, OH 45221 USA
[2] Univ Utah, Coll Pharm, Salt Lake City, UT USA
[3] Univ North Carolina Hlth, Chapel Hill, NC USA
[4] Univ California San Francisco, San Francisco, CA 94143 USA
关键词
ambulatory care; job satisfaction; pharmacy; pharmacy technicians; surveys and questionnaires; workforce;
D O I
10.1093/ajhp/zxac297
中图分类号
R9 [药学];
学科分类号
1007 ;
摘要
Purpose Expansion of pharmacy services into ambulatory care has prompted the integration of pharmacy technicians into this setting. Many models exist for technician practice in ambulatory care, and job satisfaction in these settings needs evaluation. This study assessed the job satisfaction of ambulatory care pharmacy technicians, obtained a deeper understanding of their varied roles, and examined commitment to the pharmacy technician career and their employing organization. Methods This study used a mixed-methods sequential explanatory design of quantitative followed by qualitative data analysis. The phases included a validated questionnaire on job satisfaction and semistructured interviews using a modified guide and findings from the quantitative data. Descriptive statistics and constant comparative analysis were used to analyze quantitative and qualitative data, and data were integrated in the discussion. Results The questionnaire was sent to 125 potential participants at 11 organizations in 8 unique states. Seventy-four technicians participated in the quantitative phase. Seventeen of these were interviewed in the qualitative phase. Interviewees represented 7 different institutions in 6 states in the Southeast, Midwest, and Western regions of the US. Both phases indicated that respondents felt a strong commitment to their organization, with 60% of respondents indicating this on the questionnaire. Reasons for this commitment were further elucidated in the qualitative phase, which indicated high satisfaction with technician autonomy, work schedules, and ability to provide important services to patients. It was also found in both phases that technician duties varied greatly among organizations, although most technicians were involved in facilitating medication access. Conclusion Ambulatory care pharmacy technicians are highly satisfied with their positions and careers. Although technician roles vary within ambulatory care settings, the majority involve facilitating medication access in various ways. As these positions become more prevalent in pharmacy practice, it will be important to continue to capitalize on satisfiers and mitigate dissatisfiers to advance the profession and ultimately provide optimal patient care.
引用
收藏
页码:137 / 147
页数:11
相关论文
共 13 条
[1]  
American Society of Health-System Pharmacists, PAI 2030 REC
[2]  
American Society of Health-System Pharmacists, 2022, HOSP HLTH SYST EXP S
[3]  
[Anonymous], US News and World Report placed Louisiana K-12 schools forty-sixth in the
[4]  
Creswell J. W., 2017, DESIGNING CONDUCTING, DOI DOI 10.1111/J.1753-6405.2007.00096.X
[5]   Structural model of certified pharmacy technicians' job satisfaction [J].
Desselle, Shane P. ;
Holmes, Erin R. .
JOURNAL OF THE AMERICAN PHARMACISTS ASSOCIATION, 2007, 47 (01) :58-72
[6]   Survey of certified pharmacy technicians in the united states: A quality-of-worklife study [J].
Desselle, Shane P. .
JOURNAL OF THE AMERICAN PHARMACISTS ASSOCIATION, 2005, 45 (04) :458-465
[7]   Results of the 2015 National Certified Pharmacy Technician Workforce Survey [J].
Desselle, Shane P. ;
Holmes, Erin R. .
AMERICAN JOURNAL OF HEALTH-SYSTEM PHARMACY, 2017, 74 (13) :981-991
[8]   Integration of outpatient infectious diseases clinic pharmacy services and specialty pharmacy services for patients with HIV infection [J].
Gilbert, Elise M. ;
Gerzenshtein, Lana .
AMERICAN JOURNAL OF HEALTH-SYSTEM PHARMACY, 2016, 73 (11) :757-763
[9]   Use of a pharmacy technician to facilitate postfracture care provided by clinical pharmacy specialists [J].
Irwin, Adriane N. ;
Heilmann, Rachel M. F. ;
Gerrity, Theresa M. ;
Kroner, Beverly A. ;
Olson, Kari L. .
AMERICAN JOURNAL OF HEALTH-SYSTEM PHARMACY, 2014, 71 (23) :2054-2059
[10]   Advancing the role of the pharmacy technician: A systematic review [J].
Mattingly, Ashlee N. ;
Mattingly, T. Joseph, II .
JOURNAL OF THE AMERICAN PHARMACISTS ASSOCIATION, 2018, 58 (01) :94-108