Level of independence, anxiety and relevant challenges among persons with disabilities towards their use of facilities in public buildings

Purpose This study aims to explore the level of independence among persons with disabilities (PWDs) towards their use of public buildings' facilities, as well as assess the anxiety and relevant challenges regarding such use.Design/methodology/approach In a cross-sectional survey design, 91 consenting PWDs were recruited via purposive sampling at diverse locations and invited to complete self-report questionnaires on their use of public buildings' facilities.Findings Only 19 PWDs (20.9%) were able to independently use such facilities. The participants' level of anxiety, observed to be mostly severe (41.7%), was significantly associated with sex and affected body region (p < 0.05). Most PWDs identified "lack of amenities" (85.7%), "inconvenience" (78%) and "safety issues" (59.4%) as relevant challenges towards the use of public buildings' facilities.Research limitations/implications This research emphasises the urgent need to universally improve PWDs' level of independence towards the use of public buildings' facilities alongside eradicating anxiety and challenges experienced towards such use. Accessibility ought to be promoted among PWDs, with specific attention given to women and those affected in multiple body regions; as such populations are prone to experiencing substantial anxiety. This approach should entail the provision of barrier-free facilities as well as ensuring their safe and convenient use by PWDs.Originality/value This study sought and provided key feedback from PWDs on the current built environment, which ought to be considered by relevant stakeholders to improve accessibility, promote well-being and contribute towards meeting the global goals of reducing inequality and making cities/communities inclusive, safe, resilient and sustainable.