Monitoring the well-being of vulnerable transit riders using machine learning based sentiment analysis and social media: Lessons from COVID-19

Using open-source data, we show that despite significant reductions in global public transit during the COVID-19 pandemic, similar to 20% of ridership continues during social distancing measures. Current urban transport data collection methods do not account for the distinct behavioural and psychological experiences of the population. Therefore, little is known about the travel experience of vulnerable citizens that continue to rely on public transit and their concerns over risk, safety and other stressors that could negatively affect their health and well-being. We develop a machine learning approach to augment conventional transport data collection methods by curating a population segmented Twitter dataset representing the travel experiences of similar to 120,000 transit riders before and during the pandemic in Metro Vancouver, Canada. Results show a heightened increase in negative sentiments, differentiated by age, gender and ethnicity associated with public transit indicating signs of psychological stress among travellers during the first and second waves of COVID-19. Our results provide empirical evidence of existing inequalities and additional risks faced by citizens using public transit during the pandemic, and can help raise awareness of the differential risks faced by travellers. Our data collection methods can help inform more targeted social-distancing measures, public health announcements, and transit monitoring services during times of transport disruptions and closures.