Me, like Chanel: Examining Antecedents and Consequences of Consumers' Luxury Brand Engagement on Instagram

被引:4
作者
Kwon, Eunseon [1 ]
Choi, Tae Rang [1 ]
Ma, Liang [1 ]
机构
[1] Texas Christian Univ, Bob Schieffer Coll Commun, Dept Strateg Commun, Ft Worth, TX 76129 USA
关键词
SELF-EXPRESSIVE BRANDS; CUSTOMER ENGAGEMENT; INVOLVEMENT; OUTCOMES; PRODUCT; MILLENNIALS; CONNECTION; MOTIVATION; ATTITUDES; DRIVERS;
D O I
10.1080/10641734.2023.2236176
中图分类号
F [经济];
学科分类号
02 ;
摘要
This study investigates the key antecedents and outcomes of consumer-brand engagement (CBE) in the context of luxury brands on social media. Based on data collected from 547 nonstudents-specifically, young consumers who followed luxury brands on Instagram-the results reveal that predicting variables (consumer involvement, need for status signaling, and brand self-expressiveness) have a differing effect on CBE dimensions (cognitive processing, affection, and activation) and brand outcomes (brand attitude, brand usage intention, and self-brand connection). The study provides valuable managerial and academic implications and suggestions for future research.
引用
收藏
页码:1 / 21
页数:21
相关论文
共 117 条
[41]   Customer engagement in a Facebook brand community [J].
Gummerus, Johanna ;
Liljander, Veronica ;
Weman, Emil ;
Pihlstrom, Minna .
MANAGEMENT RESEARCH REVIEW, 2012, 35 (09) :857-877
[42]  
Gvili Y, 2021, J MARK COMMUN, V27, P53, DOI [10.1080/13527266.2019.1633552, 10.1080/13527266.2019.1633552, DOI 10.1080/13527266.2019.1633552]
[43]   Signaling Status with Luxury Goods: The Role of Brand Prominence [J].
Han, Young Jee ;
Nunes, Joseph C. ;
Dreze, Xavier .
JOURNAL OF MARKETING, 2010, 74 (04) :15-30
[44]   Toward a theory of customer engagement marketing [J].
Harmeling, Colleen M. ;
Moffett, Jordan W. ;
Arnold, Mark J. ;
Carlson, Brad D. .
JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 2017, 45 (03) :312-335
[45]   Customer engagement and the relationship between involvement, engagement, self-brand connection and brand usage intent [J].
Harrigan, Paul ;
Evers, Uwana ;
Miles, Morgan P. ;
Daly, Tim .
JOURNAL OF BUSINESS RESEARCH, 2018, 88 :388-396
[46]   The effect of sensory brand experience and involvement on brand equity directly and indirectly through consumer brand engagement [J].
Hepola, Janne ;
Karjaluoto, Heikki ;
Hintikka, Anni .
JOURNAL OF PRODUCT AND BRAND MANAGEMENT, 2017, 26 (03) :282-293
[47]   Exploring customer brand engagement: definition and themes [J].
Hollebeek, Linda .
JOURNAL OF STRATEGIC MARKETING, 2011, 19 (07) :555-573
[48]   Fifteen years of customer engagement research: a bibliometric and network analysis [J].
Hollebeek, Linda D. ;
Sharma, Tripti Ghosh ;
Pandey, Ritesh ;
Sanyal, Priyavrat ;
Clark, Moira K. .
JOURNAL OF PRODUCT AND BRAND MANAGEMENT, 2022, 31 (02) :293-309
[49]  
Hollebeek LD, 2019, EUR J MARKETING, V53, P2018, DOI 10.1108/EJM-09-2019-970
[50]   Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation [J].
Hollebeek, Linda D. ;
Glynn, Mark S. ;
Brodie, Roderick J. .
JOURNAL OF INTERACTIVE MARKETING, 2014, 28 (02) :149-165