Investigating Behavioural Intention Toward Adopting Artificial Intelligence Service Robots Technology in Hospitality in China

被引：2

作者：

Ding, Pengcheng ^{[1
,2
]}

Chong, Kim Mee ^{[1
]}

Tan, Tze Horng ^{[3
]}

Zhang, Wenjin ^{[2
]}

Gao, Jia ^{[1
,4
]}

Zhang, Qi ^{[5
]}

机构：

[1] SEGi Univ, Grad Sch Business GSB, Kota Damansara, Malaysia

[2] Baotou Vocat & Tech Coll, Baotou, Peoples R China

[3] Riam Inst Technol, Sch Business, Miri, Sarawak, Malaysia

[4] Yunnan Technol & Business Univ, Kunming, Peoples R China

[5] Sultan Idris Educ Univ, Tanjong Malim, Malaysia

来源：

ENVIRONMENT-BEHAVIOUR PROCEEDINGS JOURNAL | 2023年 / 8卷 / 26期

关键词：

Hospitality Industry; Service Robots; Artificial Intelligence; Behavioural Intention; ACCEPTANCE;

D O I：

10.21834/e-bpj.v8i26.4990

中图分类号：

X [环境科学、安全科学];

学科分类号：

08 ; 0830 ;

摘要：

The pandemic accelerated the blooming of service robots in the hospitality industry in recent years in China. The researcher drew upon an extension of the original model Unified Theory of Acceptance and Use of Technology (UTAUT2) and satisfaction to construct the conceptual framework and spent time on smartphones as mediating and moderating roles. Besides, IBM SPSS and SmartPLS are conducted to analyse the collected data with 310 valid responses through questionnaires. The results of this study contribute practical insights for relevant governmental departments and hotel operators as well as restaurant managers in their decision-making on whether to adopt AI unmanned services in the hospitality industry in China.

引用

页码：389 / 397

页数：9

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