It may be urgent, but is it important? A look at how employees evaluate their emails

被引：0
作者：
Lanctot, Andre [1 ]
Duxbury, Linda [1 ]
机构：
[1] Carleton Univ, Sprott Sch Business, 1125 Colonel By Dr 7007 Nicol Bldg, Ottawa, ON K1S 5B6, Canada
来源：
CANADIAN JOURNAL OF ADMINISTRATIVE SCIENCES-REVUE CANADIENNE DES SCIENCES DE L ADMINISTRATION | 2023年 / 40卷 / 01期
关键词：
email; email's importance and; or urgency; email policies; stakeholder salience; E-MAIL; COMMUNICATION; TECHNOLOGY; SALIENCE; PARADOX; WORK;
D O I：
10.1002/cjas.1672
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
This paper presents the results of a study designed to identify the cues employees use to identify an email as important and/or urgent. Taking an emic perspective, a qualitative research methodology is used to analyze interview responses from knowledge workers. Our findings support the notion that employees use strategies similar to those encapsulated in Mitchell et al.'s (1997) operationalization of stakeholder salience when evaluating an email's importance and/or urgency. Results from this study can be used to design email policies to support knowledge worker performance.
引用
收藏
页码：18 / 32
页数：15
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