Formation of hotel employees' service innovation performance: Mechanism of thriving at work and change-oriented organizational citizenship behavior

被引：48
作者：
Wu, Chi-Min [1 ]
Chen, Tso-Jen [2 ]
Wang, Yao-Chin [3 ]
机构：
[1] Chia Nan Univ Pharm & Sci, Dept Recreat & Hlth Care Management, Tainan, Taiwan
[2] Tainan Univ Technol, Dept Business Adm, Tainan, Taiwan
[3] Univ Florida, Dept Tourism Hospitality & Event Management, Gainesville, FL USA
来源：
JOURNAL OF HOSPITALITY AND TOURISM MANAGEMENT | 2023年 / 54卷
关键词：
Service innovation performance; Thriving at work; Change-oriented organizational citizenship  behavior; Leader-member exchange; LEADER-MEMBER EXCHANGE; CONSTRUCT-VALIDITY; SOCIAL-EXCHANGE; JOB-PERFORMANCE; MEDIATING ROLE; SUPPORT; CONSEQUENCES; CULTURE; ANTECEDENTS; ATTACHMENT;
D O I：
10.1016/j.jhtm.2022.12.015
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
Building upon self-determination theory and social exchange theory, this study proposes a research framework and examines the formation of service innovation performance. Data was collected during the COVID-19 pandemic in 2021. A total of 374 hotel employees from 92 departments were collected in Taiwan. The results revealed that both leader-member exchange (LMX) and coworker support exert positive effects on thriving at work and change-oriented organizational citizenship behavior (OCB). Besides, thriving at work exerted positive effects on change-oriented OCB, and change-oriented OCB exerted positive effects on service innovation per-formance. Furthermore, thriving at work partially mediated (1) the relationship between LMX and change-oriented OCB, and (2) the relationship between coworker support and change-oriented OCB.
引用
收藏
页码：178 / 187
页数：10
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