Can AI really help? The double-edged sword effect of AI assistant on employees' innovation behavior

被引：80
作者：
Yin, Meng [1 ]
Jiang, Shiyao [2 ]
Niu, Xiongying [1 ]
机构：
[1] Univ Int Business & Econ, Business Sch, Beijing 100029, Peoples R China
[2] Lanzhou Univ Finance & Econ, Sch Business Adm, Lanzhou 730020, Peoples R China
来源：
COMPUTERS IN HUMAN BEHAVIOR | 2024年 / 150卷
基金：
芬兰科学院;
关键词：
Artificial intelligence; Creative self-efficacy; STARA awareness; Organizational AI readiness; Innovation behavior; CREATIVE SELF-EFFICACY; ARTIFICIAL-INTELLIGENCE; HEALTH-CARE; SERVICE; ROBOTS; SATISFACTION; ANTECEDENTS; PERFORMANCE; ACCEPTANCE; FRAMEWORK;
D O I：
10.1016/j.chb.2023.107987
中图分类号：
B84 [心理学];
学科分类号：
04 ; 0402 ;
摘要：
With artificial intelligence (AI) replacing humans at work, creative work is becoming increasingly important for humans. Although AI may improve employees' innovation behavior, some evidence suggests a negative effect through employees' psychological well-being. To address these contradictory arguments, this study investigated the double-edged sword effect of AI-assistant intelligence on employees' innovation behavior based on the transactional model of stress. Two scenario-based experiments reveal that an AI assistant characterized as high intelligence has a positive indirect effect on employees' AI-enabled innovation behavior via creative self-efficacy, while the indirect effect is stronger when organizational AI readiness is higher than when it is lower. However, the same AI assistance has a negative indirect effect on employees' AI-enabled innovation behavior via STARA awareness when organizational AI readiness is low. These findings have pivotal implications for both management theory and practice.
引用
收藏
页数：12
相关论文
共 88 条
[1]   Assessment of the Willingness of Radiologists and Radiographers to Accept the Integration of Artificial Intelligence Into Radiology Practice [J].
Abuzaid, Mohamed M. ;
Elshami, Wiam ;
Tekin, Huseyin ;
Issa, Bashar .
ACADEMIC RADIOLOGY, 2022, 29 (01) :87-94
[2]  
Anthony C., 2023, with AI: Taking a system view to explore the future of work
[3]   Ignoring the three-way interaction of digital orientation, Not-invented-here syndrome and employee's artificial intelligence awareness in digital innovation performance: A recipe for failure [J].
Arias-Perez, Jose ;
Velez-Jaramillo, Juan .
TECHNOLOGICAL FORECASTING AND SOCIAL CHANGE, 2022, 174
[4]  
Bandura A., 1997, Self-efficacy: The exercise of control
[5]   Measurement Instruments for the Anthropomorphism, Animacy, Likeability, Perceived Intelligence, and Perceived Safety of Robots [J].
Bartneck, Christoph ;
Kulic, Dana ;
Croft, Elizabeth ;
Zoghbi, Susana .
INTERNATIONAL JOURNAL OF SOCIAL ROBOTICS, 2009, 1 (01) :71-81
[6]  
Beaudry A, 2010, MIS QUART, V34, P689
[7]   Smart Technology, Artificial Intelligence, Robotics, and Algorithms (STARA): Employees' perceptions of our future workplace [J].
Brougham, David ;
Haar, Jarrod .
JOURNAL OF MANAGEMENT & ORGANIZATION, 2018, 24 (02) :239-257
[8]   The Productivity J-Curve: How Intangibles Complement General Purpose Technologies [J].
Brynjolfsson, Erik ;
Rock, Daniel ;
Syverson, Chad .
AMERICAN ECONOMIC JOURNAL-MACROECONOMICS, 2021, 13 (01) :333-372
[9]   HOT BUTTONS AND TIME SINKS: THE EFFECTS OF ELECTRONIC COMMUNICATION DURING NONWORK TIME ON EMOTIONS AND WORK-NONWORK CONFLICT [J].
Butts, Marcus M. ;
Becker, William J. ;
Boswell, Wendy R. .
ACADEMY OF MANAGEMENT JOURNAL, 2015, 58 (03) :763-788
[10]   Artificial intelligence and machine learning as business tools: A framework for diagnosing value destruction potential [J].
Canhoto, Ana Isabel ;
Clear, Fintan .
BUSINESS HORIZONS, 2020, 63 (02) :183-193
123456789