Managing the COVID-19 Pandemic: Enhancing Sustainable Supply Chain Performance through Management Innovation, Information Processing Capability, Business Model Innovation and Knowledge Management Capability in Pakistan

The advent of the novel coronavirus, also called COVID-19, caused widespread disruptions worldwide. This unprecedented health crisis led to major disruptions in supply chain networks; therefore, innovative strategies and capabilities have the potential to alleviate its impacts. Considering this situation, this study examined how COVID-19 impacted management innovation, the information processing capability, business model innovation, knowledge management capability, and sustainable supply chain performance (SSCP) in Pakistan. To test hypotheses, data were collected from companies in Pakistan engaged in supply chain management or supply chain departments within manufacturing companies, and investigations were carried out employing structural equation modeling. Based on empirical results, COVID-19 outbreaks negatively impacted SSCP, but not management innovation, information processing capability, business model innovation, or the knowledge management capability. Additionally, COVID-19 and SSCP are mediated by management innovation, the processing capability, business model innovation, and the knowledge management capability. By underlining the significance of the resource-based view, dynamic capability, and organizational information processing theories, this research contributes to the body of knowledge on sustainable supply chains. The conceptual model presented in this research may be used in supply chain (SC) and logistics management to reduce COVID-19 disruptions in SC operations and boost profitability during a pandemic.