Identifying benefits and concerns with using digital health services during COVID-19: Evidence from a hospital-based patient survey

被引:1
作者
Painter, Annabelle [1 ,4 ]
van Dael, Jackie [2 ]
Neves, Ana Luisa [2 ,3 ]
Bachtiger, Patrik
O'Brien, Niki [2 ]
Gardner, Clarissa [2 ]
Quint, Jennifer [3 ]
Adamson, Alexander [3 ]
Peters, Nicholas [3 ]
Darzi, Ara [2 ]
Ghafur, Saira [2 ]
机构
[1] Imperial Coll, Dept Primary Care & Publ Hlth, London, England
[2] Imperial Coll, Inst Global Hlth Innovat, London, England
[3] Imperial Coll, Natl Heart & Lung Inst, London, England
[4] Imperial Coll, Charing Cross Hosp, Dept Primary Care & Publ Hlth, Reynolds Bldg, London W2 1NY, England
关键词
ehealth; mhealth; secondary care; telecare; telehealth; healthcare policy; IT healthcare evaluation; INTERNET ACCESS; TELEMEDICINE; CARE; UK; COMMUNICATION; IMMIGRATION; CHALLENGES; OFFICE;
D O I
10.1177/14604582231217339
中图分类号
R19 [保健组织与事业(卫生事业管理)];
学科分类号
摘要
Despite large-scale adoption during COVID-19, patient perceptions on the benefits and potential risks with receiving care through digital technologies have remained largely unexplored. A quantitative content analysis of responses to a questionnaire (N = 6766) conducted at a multi-site acute trust in London (UK), was adopted to identify commonly reported benefits and concerns. Patients reported a range of promising benefits beyond immediate usage during COVID-19, including ease of access; support for disease and care management; improved timeliness of access and treatment; and better prioritisation of healthcare resources. However, in addition to known risks such as data security and inequity in access, our findings also illuminate some less studied concerns, including perceptions of compromised safety; negative impacts on patient-clinician relationships; and difficulties in interpreting health information provided through electronic health records and mHealth apps. Implications for future research and practice are discussed.
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页数:13
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