The promotion strategies and dynamic evaluation model of exhibition-driven sustainable tourism based on previous/prospective tourist satisfaction after COVID-19

被引：4
作者：
Cai, Gangwei [1 ,2 ,3 ,4 ]
Xu, Binyan [1 ]
Lu, Feidong [3 ]
Lu, Ye [5 ]
机构：
[1] Zhejiang Univ Sci & Technol, Sch Civil Engn & Architecture, Hangzhou 310023, Peoples R China
[2] Baoye Grp Co Ltd, Shaoxing 312030, Peoples R China
[3] Tongji Univ, Coll Architecture & Urban Planning, Shanghai 200092, Peoples R China
[4] Univ Kitakyushu, Fac Environm Engn, Fukuoka 8080135, Japan
[5] Zhejiang Tongji Vocat Coll Sci & Technol, Hangzhou 311231, Peoples R China
来源：
EVALUATION AND PROGRAM PLANNING | 2023年 / 101卷
基金：
中国博士后科学基金; 中国国家自然科学基金;
关键词：
Tourist satisfaction; Exhibition-driven sustainable tourism; COVID-19; Dynamic evaluation model; Green human settlements promotion strategies; Low-carbon prefabricated buildings; IMPORTANCE-PERFORMANCE ANALYSIS; WORD-OF-MOUTH; LUXURY RESTAURANTS; SERVICE RECOVERY; PERCEIVED VALUE; CUSTOMER; INTENTIONS; IMPACT; DESTINATION; REVISIT;
D O I：
10.1016/j.evalprogplan.2023.102355
中图分类号：
C [社会科学总论];
学科分类号：
03 ; 0303 ;
摘要：
After COVID-19, all art exhibitions in 2020 were forced to close and postponed until 2021 in Japan. The current paper studies the dynamic evaluation model and exhibition-driven event tourism promotion strategies based on previous/prospective tourist satisfaction surveys. Echigo-Tsumari Art Triennale (ETAT) was selected for the evaluation case. A new methodology, prospective-importance previous-performance analysis (PIPPA), was used for the previous tourist satisfaction questionnaire survey (by term frequency-inverse document frequency (TFIDF)) and prospective tourist satisfaction questionnaire survey for the restart. It is an attempt not only for ETAT 2021 but also a sample for the others (hundreds of art exhibitions) in Japan and other countries.
引用
收藏
页数：15
相关论文
共 84 条
  • [1] Importance values for Importance-Performance Analysis: A formula for spreading out values derived from preference rankings
    Abalo, Javier
    Varela, Jesus
    Manzano, Vicente
    [J]. JOURNAL OF BUSINESS RESEARCH, 2007, 60 (02) : 115 - 121
  • [2] Make a customer, not a sale: Tourist satisfaction in Hong Kong
    Agyeiwaah, Elizabeth
    Adongo, Raymond
    Dimache, Alexandru
    Wondirad, Amare
    [J]. TOURISM MANAGEMENT, 2016, 57 : 68 - 79
  • [3] The impact of service recovery evaluation on word-of-mouth intention: A moderated mediation model of overall satisfaction, household income and gender
    Akinci, Serkan
    Aksoy, Safak
    [J]. TOURISM MANAGEMENT PERSPECTIVES, 2019, 31 : 184 - 194
  • [4] THE USE OF IMPORTANCE-PERFORMANCE ANALYSIS AS AN EVALUATIVE TECHNIQUE IN ADULT-EDUCATION
    ALBERTY, S
    MIHALIK, BJ
    [J]. EVALUATION REVIEW, 1989, 13 (01) : 33 - 44
  • [5] A comparison of approaches to importance-performance analysis
    Bacon, DR
    [J]. INTERNATIONAL JOURNAL OF MARKET RESEARCH, 2003, 45 (01) : 55 - 71
  • [6] Research-paper recommender systems: a literature survey
    Beel, Joeran
    Gipp, Bela
    Langer, Stefan
    Breitinger, Corinna
    [J]. INTERNATIONAL JOURNAL ON DIGITAL LIBRARIES, 2016, 17 (04) : 305 - 338
  • [7] Beirman D., 2009, Crisis Management in the Tourism Industry, P207
  • [8] Importance-performance analysis (IPA) of sustainable tourism initiatives: The resident perspective
    Boley, B. Bynum
    McGehee, Nancy Gard
    Hammett, A. L. Tom
    [J]. TOURISM MANAGEMENT, 2017, 58 : 66 - 77
  • [9] Neighborhood Spatio-Temporal Impacts of SDG 8.9: The Case of Urban and Rural Exhibition-Driven Tourism by Multiple Methods
    Cai, Gangwei
    Zou, Baoping
    Chi, Xiaoting
    He, Xincheng
    Guo, Yuang
    Jiang, Wen
    Wu, Qian
    Zhang, Yujin
    Zhou, Yanna
    [J]. LAND, 2023, 12 (02)
  • [10] [蔡钢伟 Cai Gangwei], 2021, [南方建筑, South Architecture], P20
123456789