The Assimilation of ICT Knowledge Management Practices in Organizations: an Empirical Study

One of the biggest changes that today's business environment faces is the shift in world's economy from a base of financial to intangible assets. Knowledge has become a crucial asset for organizations' competitive advantages. One of the most important pillars of an organization's success is knowledge management (KM). KM concerns with leveraging the use of organizational knowledge through information technology practices. This study draws upon the theoretical perspectives from institutional theory, social exchange theory, motivational theory, and IT assimilation research to explore the factors that influence the assimilation of information communication technology knowledge management (ICT KM) practices in organizations. Specifically, this study aims to explore the impact of organizational culture, structure, management support, leadership, perceived benefits, and individual attitude on employees' assimilation of ICT KM practices in organizations. The hypotheses are then tested with a structural equation model (SME) using SMART-PLS software on a survey dataset of 202 Jordanians from various industries. Except for organizational culture, the results show that the previously mentioned factors have a statistically significant effect on employees' assimilation of ICT KM practices. The paper contributes to our understanding about employees' assimilation of ICT KM practices in organizations and provides important insights into theory and practice.