共 33 条
- [1] Implementing the Marketing Concept at the Employee—Customer Interface: The Role of Customer Need Knowledge[J] . Christian Homburg,Jan Wieseke,Torsten Bornemann.Journal of Marketing . 2009 (4)
- [2] Managed Hearts and Wallets: Ethical Issues in Emotional Influence By and Within Organizations[J] . Ingrid Smithey Fulmer,Bruce Barry.Business Ethics Quarterly . 2009 (2)
- [4] Organisational behaviour associated with emotional contagion among direct selling members[J] . Junaidah Hashim,Saodah Wok,Ruziah Ghazali.Direct Marketing: An International Journal . 2008 (3)
- [6] The Authenticity of Positive Emotional Displays: Client Responses to Leisure Service Employees[J] . Collishaw, Mary Ann,Dyer, Linda,Boies, Kathleen.Journal of Leisure Research . 2008 (1)
- [7] Keep smiling![J] . Irina Falkenberg,Mathias Bartels,Barbara Wild.European Archives of Psychiatry and Clinical Neuroscience . 2008 (4)
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- [10] Charisma, positive emotions and mood contagion[J] . Joyce E. Bono,Remus Ilies.The Leadership Quarterly . 2006 (4)