Systematic problem solving in production: The NAX approach

被引：1

作者：

Axelsdottir, Aslaug ^{[1
]}

Nygaard, Martin ^{[2
]}

Edwards, Kasper ^{[3
]}

机构：

[1] Harper and Vedel, Denmark

[2] Radiometer, Denmark

[3] DTU Management Engineering, Tehnical University of Denmark, Denmark

来源：

IEEE Engineering Management Review | 2017年 / 45卷 / 01期

关键词：

Quality management - Human resource management - Production - Lean production;

D O I：

10.1109/EMR.2017.2667178

中图分类号：

学科分类号：

摘要：

This paper outlines the NAX problem solving approach developed by a group of problem solving experts at a large Danish producer of medical equipment. The company Medicmeter is one of Denmark's leading companies when it comes to lean and it has developed a strong problem solving culture. The main steps of the approach are to extensively gather direct detailed process knowledge at the actual process, assemble a team that systematically builds on each other ideas, apply team thinking in a structured way to get a rapid and very deep understanding of the problem, and conducting a structured deselection of hypothetical causes to uncover the true root causes. What sets this approach apart from other is that it contains a guide of how to facilitate these steps. A case study was performed in a production department at Medicmeter to demonstrate its effectiveness and reproducibility. It resulted in a close to 60% reduction of the issue concerned. © 1973-2011 IEEE.

引用

页码：49 / 57