Communication: An Ounce of Prevention is Worth a Pound of Cure

被引：0

作者：

McElroy, Rob ^{[1
]}

机构：

[1] Daphne,AL, United States

来源：

Opflow | 2012年 / 38卷 / 02期

关键词：

Sales;

D O I：

10.5991/OPF.2012.38.0010

中图分类号：

X9 [安全科学];

学科分类号：

0837 ;

摘要：

The best way for a utility to survive a crisis is to gain customer confidence long before disaster strikes. If you wait until after a crisis occurs, the odds of winning customer support are stacked against you. That's why effective communication is a continuous, ongoing process. © 2012 American Water Works Association.

引用

页码：28 / 29