Innovations with smart service systems: Analytics, big data, cognitive assistance, and the internet of everything

被引：0

作者：

Demirkan, Haluk ^{[1
]}

Bess, Charlie ^{[2
]}

Spohrer, Jim ^{[3
]}

Rayes, Ammar ^{[4
]}

Allen, Don ^{[5
]}

Moghaddam, Yassi ^{[6
]}

机构：

[1] The Milgard School of Business, University of Washington, Tacoma

[2] Cisco Systems, Cisco

来源：

Communications of the Association for Information Systems | 2015年 / 37卷 / 01期

关键词：

Analytics; Big data; Cognition; Digital service innovation; Digitization; Innovation; Smart service systems;

D O I：

10.17705/1cais.03735

中图分类号：

学科分类号：

摘要：

Service innovations, enabled by the confluence of big data, mobile solutions, cloud, social, and cognitive computing, and the Internet of Things, have gained a lot of attention among many enterprises in the past few years because they represent promising ways for companies to effectively and rapidly deliver new services. But one of today's most pervasive and bedeviling challenges is how to start this journey and stay on course. In this paper, we review some of the important developments in this area and reports the views voiced by five industry leaders from IBM, Cisco, HP, and ISSIP at a panel session at the 24th Annual Compete through Service Symposium in 2013. Panelists provided an extensive list of recommendations to academicians and professionals. The biggest conclusion is that all of the information and communications technology (ICT)-enabled service innovations need to be human-centered and focused on co-creating value. © 2015 by the Association for Information Systems.

引用

页码：733 / 752

页数：19

共 21 条

[1]

Brynjolfsson E., Hitt L., Kim H.H., Strength in Numbers: How Does Data-Driven Decision Making Affect Firm Performance?, (2011)

[2]

Computing, (2015)

[3]

Embracing the Internet of Everything to Capture Your Share of $14.4 Trillion, (2013)

[4]

Collins J., Search for First Web Page Continues., (2013)

[5]

Davenport T.H., Barth P., Bean R., How “big data” is different, MIT Sloan Management Review, 54, 1, pp. 43-46, (2012)

[6]

Daugherty P., Biltz M.J., Banerjee P., Accenture Technology Vision 2014, (2014)

[7]

Daugherty P., Banerjee P., Biltz M.J., Accenture Technology Vision 2015, (2015)

[8]

Demirkan H., ISSIP Service analytics—empowering Service Innovations through Smart Analytics, (2013)

[9]

Demirkan H., Delen D., Leveraging the capabilities of service-oriented decision support systems: Putting analytics and big data in cloud, Decision Support Systems and Electronic Commerce, 55, 1, pp. 412-421, (2013)

[10]

Demirkan H., Dal B., Why do so many analytics projects still fail? Key considerations for deep analytics on big data, learning and insights, INFORMS Analytics, pp. 44-52, (2014)

← 1 2 3 →