Digital Transformation in Public Sector: Enhancing Employee Motivation and Performance

被引：0

作者：

Hammad, Muhammad ^{[1
]}

Omar, Khatijah ^{[1
]}

Halim, Muhammad Abi Sofian Bin Abdul ^{[1
]}

Abid, Muqaddas ^{[2
]}

Javed, Asad ^{[1
]}

Zafar, Muhammad Junaid ^{[1
]}

机构：

[1] Univ Malaysia Terengganu, Fac Business Econ & Social Dev, Kuala Terengganu 21030, Malaysia

[2] Univ Malaysia Terengganu, Fac Comp Sci & Math, Kuala Terengganu 21030, Malaysia

来源：

PUBLIC ORGANIZATION REVIEW | 2025年

关键词：

Digital transformation; Employee motivation; Employee performance; Public sector; SERVICE MOTIVATION; SELF-DETERMINATION; LEADERSHIP; SCALE;

D O I：

10.1007/s11115-025-00870-9

中图分类号：

C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;

摘要：

This study investigates the impact of digital transformation on organizational performance in the Punjab Police, Pakistan, considering employee motivation as a potential mediator. Data from 209 employees were analyzed using structural equation modelling with SmartPLS to explore the mediating role of employee motivation. The findings indicate that digital transformation significantly enhances organizational performance, partially mediated by employee motivation. This research offers theoretical and practical insights addressing a gap in public sector literature, particularly in developing countries. The study underscores the necessity for strategic investments in digital technologies and motivation initiatives to improve public sector efficiency and effectiveness.

引用

页数：23

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