The moderating effect of motivations on the relationship between obtaining ISO 9001 certification and organizational performance

被引：23

作者：

Valmohammadi, Changiz ^{[1
]}

Kalantari, Mohsen ^{[2
]}

机构：

[1] Department of Information Management, South Tehran Branch, Islamic Azad University, Tehran

[2] Department of Industrial Engineering, South Tehran Branch, Islamic Azad University, Tehran

来源：

TQM Journal | 2015年 / 27卷 / 05期

关键词：

Iran; ISO; 9000; series; Manufacturing companies; Motivation; Organizational performance; Total quality management;

D O I：

10.1108/TQM-05-2014-0042

中图分类号：

学科分类号：

摘要：

Purpose: The purpose of this paper is threefold, first to investigate if ISO 9001 certified companies in an Iranian province (Kermanshah) perform better than non-certified ISO 9001. Second, what is the main motivation of the manufacturing companies of Kermanshah province on obtaining ISO 9001 certification, i.e., internal or external motivations. And finally, if ISO 9001 certified companies with high scores of internal motivations, show better levels of performance in comparison with certified companies obtaining low scores of internal motivations. Design/methodology/approach: A survey questionnaire was distributed to the 350 companies with ISO 9000 certification, and a total of 287 usable responses were returned. Using a structural equation model, this study empirically examines the relationship between ISO 9000 implementation and firm performance, and the moderating role of firm motivation on organizational performance. Findings: The results demonstrate that ISO 9001 certified companies show better organizational performance than non-certified ISO 9001 companies and internal motivations play more important role on obtaining ISO 9001 certificate than external motivations. Also ISO 9001 certified companies with high scores of internal motivations show better levels of performance than those ISO 9001 certified companies with low scores of internal motivations. Research limitations/implications: The sample is restricted to only a single region and manufacturing, so it would be strongly recommended that data be gathered from various parts of Iran including both manufacturing and service industries. As in this study the data gathered were cross-sectional, it is recommended in order to gain deeper understanding of the cause-and-effect relationship among the variables data to be gathered longitudinally. Originality/value: This study represents a first attempt to construct a conceptual framework that integrates the motivations behind implementing ISO 9000 certification, and ISO 9000 performance in the context of Iran and gives a particular focus on the Iran manufacturing companies. © Emerald Group Publishing Limited.

引用

页码：503 / 518

页数：15

共 33 条

[1]

Ashrafi R., Bashir H.A., Implementation of quality management in organizations operating in the Sultanate of Oman: ISO 9001:2000 vs non-ISO 9001:2000 certified organizations, International Journal of Productivity and Quality Management 2011, 7, 2, pp. 183-201, (2011)

[2]

Bayati A., Taghavi A., The impacts of acquiring ISO 9000 certification on the performance of SMEs in Tehran, The TQM Magazine, 19, 2, pp. 140-149, (2007)

[3]

Beattie K.R., Sohal A.S., Implementing ISO 9000: A study of its benefits among Australian organizations, Total Quality Management, 10, pp. 95-106, (1999)

[4]

Bevilacqua M., Ciarapica F., Giacchetta G., Marchetti B., An empirical study of ISO 9000 on the supply chain of a company leader in the heating sector, International Journal of Quality and Reliability Management, 30, 8, pp. 897-916, (2013)

[5]

Bugdol M., Goranczewsk B., ISO 9001:2000 helps raise quality, productivity and profitability in polish heating plants, The Magazine ISO Management Systems, 7, 4, pp. 21-23, (2007)

[6]

Dong-Young K., Kumar V., Kumar U., A performance realization framework for implementing ISO 9000, International Journal of Quality & Reliability Management, 28, 4, pp. 383-404, (2011)

[7]

Feng M., Terziovski M., Samson D., Relationship of ISO 9001:2000 quality system certification with operational and business performance, Journal of Manufacturing Technology Management, 19, 1, pp. 22-37, (2008)

[8]

Field A.P., Discovering Statistics Using SPSS for Windows: Advanced Techniques for the Beginner, (2000)

[9]

Ghasemi V., A Beginner's Guide to Structural Equation Modeling, (2004)

[10]

Iwaro J., Mwasha A., The effects of ISO certification on organization workmanship performance, Journal of Quality Management, 19, 1, pp. 53-67, (2012)

← 1 2 3 4 →