A Review of the Empirical Literature on Service Robots in Information Systems Literature

Research on Artificial Intelligence (AI) robots has surged as an important topic in Information Systems (IS) domain. Although much research is empirically conducted, the available literature is fragmented and there is a lack of comprehensive understanding of current literature on service robots. Based on a review of 55 selected articles published in the top 10 IS journals and the four leading international conferences in IS field, this study identified the main research themes on robot research in IS field from the views of individuals, organizations, and design. Some suggestions for future research are also raised based on the findings in the review.