Students' Satisfaction with E-Library Services: Perspectives of Postgraduate Distance Education Students

Distance education has gained acceptance as a viable mode of education for persons whose occupational and domestic responsibilities make it somewhat impossible to participate in the regular education system. The quality of distance learning requires the availability and access to e-library services. Thus, the current study focused on the acceptance of e-library services from the perspective of postgraduate students. The study adopted the mixed research approach. A questionnaire and focus group interviews were the main instruments used for data collection. The findings revealed a positive correlation between postgraduate distance students' level of satisfaction with e-library services and future use intentions. The study concluded that postgraduate distance education students' satisfaction level with e-library services has a positive influence on their future use intentions and recommends the need for distance educators and librarians to put in place the necessary infrastructural and policy framework to facilitate and increase students' satisfaction with e-library services.