TALENT MANAGEMENT: INSIGHTS FROM BEST PRACTICES IN THE BANKING INDUSTRY

The motivation behind this research stems from the growing importance of talent management in organizations, driven by concerns over talent scarcity and the increasing competition to attract and retain skilled individuals. Despite its significance, there is a noticeable lack of comprehensive research on the best practices of talent management, particularly within the banking sector. This study seeks to bridge that gap. The paper extends the discourse on talent management by examining the best practices adopted by a leading banking institution in Indonesia. Employing a qualitative exploratory research method, utilizing a case study approach, the research involved in-depth interviews, focus group discussions (FGDs), and document analysis. The findings reveal that talent management operates as a cyclical and continuous process, in which organizational strategy and culture play pivotal roles in determining the success of talent management. Furthermore, the effective implementation of talent management is a critical determinant of organizational performance.