Speciesism toward AI: The mechanism of AI affection expression on user satisfaction

被引：0
作者：
Chen, Aihui [1 ,2 ]
Yu, Yunshuang [1 ]
Lu, Yaobin [3 ]
机构：
[1] Tianjin Univ, Coll Management & Econ, Tianjin 300072, CN, Peoples R China
[2] Tianjin Univ, Lab Computat & Analyt Complex Management Syst CACM, Tianjin 300072, Peoples R China
[3] Huazhong Univ Sci & Technol, Management Sci & Informat Management, Wuhan, Peoples R China
来源：
INFORMATION & MANAGEMENT | 2025年 / 62卷 / 05期
基金：
中国国家自然科学基金;
关键词：
Artificial intelligence; AI service; AI design; Affection expression; speciesism; SOCIAL-DOMINANCE ORIENTATION; CUSTOMER SATISFACTION; EMOTIONAL SUPPORT; FACIAL EXPRESSION; SERVICES; DEHUMANIZATION; TECHNOLOGY; RESISTANCE; REDUCTION; PREJUDICE;
D O I：
10.1016/j.im.2025.104145
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
Evaluations of AI services may be adversely influenced by speciesism due to AI's distinctiveness from humans. We conducted four studies to investigate the impact of speciesism on AI evaluations. Our findings suggest that AI's capacity for affection expression (AE) increases people's satisfaction with AI services by reducing their speciesism toward AI. Additionally, we found that the influence of speciesism on AI satisfaction is moderated by the type of task. This study offers novel recommendations for AI service providers and designers.
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页数：15
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