Mechanisms of the impact of digital government on the digital divide among older adults: a scoping review

被引：0
作者：
Cui, Huiyu [1 ]
Chu, Wenyue [1 ]
Wang, Shuai [2 ]
Xu, Siwei [1 ]
Liu, Shuangyi [3 ]
机构：
[1] Dongbei Univ Finance & Econ, Sch Publ Finance & Taxat, Dalian, Peoples R China
[2] Dongbei Univ Finance & Econ, Sch Stat, Dalian, Peoples R China
[3] Univ Sydney, Sch Math & Stat, Sydney, Australia
来源：
ASIA PACIFIC JOURNAL OF SOCIAL WORK AND DEVELOPMENT | 2025年
基金：
中国国家自然科学基金;
关键词：
Digital government; older adults; digital divide; mechanisms of impact; scoping review; ELECTRONIC GOVERNMENT;
D O I：
10.1080/29949769.2025.2487104
中图分类号：
C916 [社会工作、社会管理、社会规划];
学科分类号：
1204 ;
摘要：
Digital government is a key to enhance national competitiveness and optimise public service quality. Its inclusiveness should bridge the intergenerational digital divide. However, the impact mechanism on older adults' digital divide is in the exploratory stage. Therefore, this review examines 490 studies to explore how it affects older adults' digital divide. The 20 reviewed studies show that digital government influences the divide through optimizing platform accessibility, strengthening services, and training digital literacy. Moreover, it reveals a trust-building mechanism and a three-stage trust framework. These findings provide tools for policymakers to reduce the risk of digital exclusion and open new research avenues.
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页数：18
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