The Effects of Real-Time Feedback on Effort and Performance: Evidence from a Natural Quasi-Experiment

被引：0

作者：

Margolin, Maximilian ^{[1
]}

Reimer, Marko ^{[2
]}

Schaupp, Daniel ^{[2
]}

机构：

[1] Erasmus Univ, Rotterdam Sch Management, NL-3000 DR Rotterdam, Netherlands

[2] WHU Otto Beisheim Sch Management, Inst Management Accounting & Control, D-56179 Vallendar, Germany

来源：

MANAGEMENT SCIENCE | 2025年 / 71卷 / 04期

关键词：

feedback; decision support; decision control; quasi-experiment; sports data; IMPRESSION MANAGEMENT; ASSISTANT REFEREES; SEEKING BEHAVIOR; FIELD EXPERIMENT; SELF; PRESSURE; INCENTIVES; CHOKING; ANXIETY; CONSEQUENCES;

D O I：

10.1287/mnsc.2022.02084

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

New digital technologies allow companies to provide employees with performance feedback in real time. We investigate the causal effects of such real-time feedback on individual effort and the quality of initial (prefeedback) and final (post feedback) decisions by exploiting a natural quasi-experiment in the setting of professional soccer refereeing. Our results suggest that real-time feedback has differential effects for experienced compared with inexperienced agents. Specifically, we find some evidence that experienced agents decrease their effort under real-time feedback without harming the quality of their initial decisions. This results in better final decisions because real-time feedback allows agents to correct wrong initial decisions upon feedback. In contrast, inexperienced agents increase their effort, but make worse initial decisions. Upon feedback, they manage to compensate for their increased number of wrong initial decisions, but see no improvement in the quality of final decisions.

引用

页码：3558 / 3582

页数：26

共 81 条

[1] SAMPLING-BASED VERSUS DESIGN-BASED UNCERTAINTY IN REGRESSION ANALYSIS
Abadie, Alberto
Athey, Susan
Imbens, Guido W.
Wooldridge, Jeffrey M.
[J]. ECONOMETRICA, 2020, 88 (01) : 265 - 296
[2] Reference-Dependent Preferences: Evidence from Marathon Runners
Allen, Eric J.
Dechow, Patricia M.
Pope, Devin G.
Wu, George
[J]. MANAGEMENT SCIENCE, 2017, 63 (06) : 1657 - 1672
[3] It's Not my Fault! Insights into Subordinate Auditors' Attributions and Emotions Following Audit Review
Andiola, Lindsay M.
Bedard, Jean C.
Westermann, Kimberly D.
[J]. AUDITING-A JOURNAL OF PRACTICE & THEORY, 2019, 38 (01): : 1 - 27
[4] Performance feedback in the audit environment: A review and synthesis of research on the behavioral effects
Andiola, Lindsay M.
[J]. JOURNAL OF ACCOUNTING LITERATURE, 2014, 33 (1-2) : 1 - 36
[5] A self-motives perspective on feedback-seeking behavior: Linking organizational behavior and social psychology research
Anseel, Frederik
Lievens, Filip
Levy, Paul E.
[J]. INTERNATIONAL JOURNAL OF MANAGEMENT REVIEWS, 2007, 9 (03) : 211 - 236
[6] How Are We Doing After 30 Years? A Meta-Analytic Review of the Antecedents and Outcomes of Feedback-Seeking Behavior
Anseel, Frederik
Beatty, Adam S.
Shen, Winny
Lievens, Filip
Sackett, Paul R.
[J]. JOURNAL OF MANAGEMENT, 2015, 41 (01) : 318 - 348
[7] Psychological Pressure in Competitive Environments: Evidence from a Randomized Natural Experiment
Apesteguia, Jose
Palacios-Huerta, Ignacio
[J]. AMERICAN ECONOMIC REVIEW, 2010, 100 (05) : 2548 - 2564
[8] FEEDBACK AS AN INDIVIDUAL RESOURCE - PERSONAL STRATEGIES OF CREATING INFORMATION
ASHFORD, SJ
CUMMINGS, LL
[J]. ORGANIZATIONAL BEHAVIOR AND HUMAN PERFORMANCE, 1983, 32 (03): : 370 - 398
[9] To Seek or Not to Seek: Is That the Only Question? Recent Developments in Feedback-Seeking Literature
Ashford, Susan J.
De Stobbeleir, Katleen
Nujella, Mrudula
[J]. ANNUAL REVIEW OF ORGANIZATIONAL PSYCHOLOGY AND ORGANIZATIONAL BEHAVIOR, VOL 3, 2016, 3 : 213 - 239
[10] PRESSURE AND PERFORMANCE IN ACCOUNTING DECISION SETTINGS - PARADOXICAL EFFECTS OF INCENTIVES, FEEDBACK, AND JUSTIFICATION
ASHTON, RH
[J]. JOURNAL OF ACCOUNTING RESEARCH, 1990, 28 : 148 - 180

← 1 2 3 4 5 6 7 8 9 →