A Probabilistic Perspective of Human-Machine Interaction

Human-machine interaction (HMI) has become an essential part of the daily routine in organizations. Although the machines are designed with state-of-the-art Artificial Intelligence applications, they are limited in their ability to mimic human behavior. The human-human interaction occurs between two or more humans; when a machine replaces a human, the interaction dynamics are not the same. The results indicate that a machine that interacts with a human can increase the mental uncertainty that a human experiences. Developments in decision sciences indicate that using quantum probability theory (QPT) improves the understanding of human decisionmaking than merely using classical probability theory (CPT). In this paper, we examine the HMI from a QPT perspective. Applying QPT to studying HMI for decision-making shows improvement in understanding the decision process when interacting with machines because it provides insights into the mental uncertainty of a human that is not apparent in CPT.