THE EFFECTS OF THE ANTECEDENTS OF EWOM ON TOURISTS' DECISION-MAKING: PERCEIVED TRUST AS A MEDIATOR

被引：0
作者：
Al-saad, Saad [1 ,2 ]
Alzghoul, Yahya A. [3 ]
Harb, Ayman [4 ]
机构：
[1] Univ Kalba, Coll Art Sci Informat Technol & Commun, Kalba, U Arab Emirates
[2] Yarmouk Univ, Dept Travel & Tourism, Irbid, Jordan
[3] Univ Jordan, Sch Tourism & Hospitality, Dept Tourism Management, Aqaba, Jordan
[4] Univ Jordan, Sch Tourism & Hospitality, Dept Hotel Management, Aqaba, Jordan
来源：
TOURISM AND HOSPITALITY MANAGEMENT-CROATIA | 2024年 / 30卷 / 04期
关键词：
Electronic Tourism; Electronic Word of Mouth; Trust; Stimulus-Organism- Response Theory; Decision Making; Social Network Sites; WORD-OF-MOUTH; SOCIAL MEDIA; CONSUMER ENGAGEMENT; MECHANICAL TURK; DATA QUALITY; INTENTION; ACCEPTANCE; REVIEWS; HOSPITALITY; VALIDITY;
D O I：
10.20867/thm.30.4.6
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
Purpose - This study aimed to examine the relationships between the utilitarian perceptions and homophily) of tourists in eWOM - on the one hand and their decision-making processes on the other. Furthermore, this study explored how these perceptions determine the mediating Methodology/Design/Approach - A quantitative survey was conducted based on a random sample of American international tourists. Partial Least Squares Structural Equation Modelling (PLS-SEM) was used to analyse the collected data. Findings - The results demonstrate a significant influence of bridging social capital, homophily and perceived enjoyment on tourists' decision making. Secondly, perceived trust was found to mediate the relationship between, on the one side, bridging social capital, information quality, and perceived enjoyment, and on the other, tourists' decision making. Originality - Based on the Stimulus-Organism-Response (SOR) theory, this study developed a new integrated model of the relationships between the eWOM antecedents and tourists' decision-making, with perceived trust acting as a mediator.
引用
收藏
页码：555 / 567
页数：13
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