Students' perceptions on using an isiZulu web-based learning tool to improve communication skills in an MB ChB programme

Background. African language teaching and learning is critical in a healthcare context to enhance effective doctor-patient communication. In this context, the University of KwaZulu-Natal recognises the importance of proficiency in isiZulu and has been a forerunner in developing isiZulu within the health sciences setting. This pilot study reports on students' perceptions of using an isiZulu web-based learning tool to improve communication skills in an MBChB programme. Objective. To assess students' perceptions of an innovative web-based learning tool to improve isiZulu communication skills. Specifically, the study evaluated participants' language proficiency, technological needs and experiences using the isiZulu website as a language teaching and learning tool. Method. In this mixed methods study, data from an online questionnaire via Google Forms was used to ascertain participants' perceptions of the isiZulu web-based learning tool. We recruited 19.5% of the MB ChB undergraduate student population for participation in this study. The data were analysed for emergent themes and to make recommendations for improving the web tool. Results. The overall feedback regarding the website was positive. Recommendations for the tool included developing more learning activities and refining specific technical aspects of the website. Conclusion. Communicating safely and effectively with isiZulu patients is critical to avoid miscommunication. While the study findings showed that the website proved an excellent tool for improving isiZulu communication skills and interacting with the learning content, further research related to the tool and enhancing isiZulu clinical communication skills is warranted.