Digital Competency and Public Sector Digital Transformation in Nigeria

被引:0
作者
Adewumi, Adeyinka Patrick [1 ]
Abasilim, Ugochukwu David [2 ]
机构
[1] Nigerian Inst Social & Econ Res, Polit & Governance Policy Dept, Ibadan, Nigeria
[2] Covenant Univ, Dept Polit Sci & Int Relat, Ota, Nigeria
来源
PROCEEDINGS OF THE 17TH INTERNATIONAL CONFERENCE ON THEORY AND PRACTICE OF ELECTRONIC GOVERNANCE, ICEGOV 2024 | 2024年
关键词
Digital Competency; Digitalization; Public sector; Digital Technology; Digital Transformation in Nigeria;
D O I
10.1145/3680127.3680131
中图分类号
TP39 [计算机的应用];
学科分类号
081203 ; 0835 ;
摘要
Digital transformation is a core component of the government's program towards improved service delivery, and the public sector's role in attaining a holistic transformation cannot be undermined. Accordingly, public sector institutions are critical for robust digital government initiatives toward improved efficiency and effectiveness for service delivery. Digital transformation encompasses key drivers and actors, including policy directives, digital technologies, human resources, etc. The human resource component of digital transformation for public sector agencies becomes imperative, as the technologies must act in collaboration, thus requiring digitally competent individuals to use the technologies available for service delivery. Evidence on the digital competency of civil servants in the Nigerian public sector highlights a relatively average aptitude for technology use and its features for work processes. This tallies with the present levels of digital transformation within the institutions, which, as highlighted by the study, is very marginal, where only a few processes are digitised. Therefore, the study recommends investments in technology to advance the state of digitalisation in the public sector and alter its procedures and policies to train its existing workforce, and to attract and retain top tech talents for improved competency and service delivery to citizens.
引用
收藏
页码:56 / 66
页数:11
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