ISO 9001 Certification and Organizational Performance Among Manufacturing Companies: A Systematic Literature Review and Research Agenda

Industrial enterprises are pivotal in the socio-economic landscape, yet navigating the economic and non-economic facets of modern organizational performance presents a considerable challenge. This article embarks on a systematic literature review to probe the question: Does ISO 9001 certification play a role in mitigating the complexities of organizational performance in industrial enterprises? To address this objective, we adopted the systematic literature review protocol delineated by Petticrew and Roberts (2006). A comprehensive analysis encompassed 94 primary studies spanning 60 contexts, conducted over the period from 2000 to 2023. The findings indicate that the efficacy of ISO 9001 certification is contingent upon the extent of its direct and indirect influence on the various dimensions of organizational performance. Furthermore, the motivations for embracing this international standard, coupled with the organizational perception of the QMS, are pivotal factors. Based on these insights, we have proposed a theoretical model and formulated recommendations aimed at refining the scope and impact of future research endeavors.