Leading collaborative change amid a crisis: a framework to liberate a team's leadership skills and promote sales performance

被引:3
作者
Garrido, Sol [1 ]
机构
[1] Consalia Ltd Sales Consultancy, Hampton Hill, England
关键词
Collaborative change; Crisis; Play-at-work; Leadership; Plato; Work-applied learning; Self-determination theory; VUCA; Sales transformation; PLAY;
D O I
10.1108/JWAM-06-2023-0053
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
Purpose-This study aims to introduce an alternative model,"volatility, uncertainty, complexity andambiguity (VUCA), Virtue and Vice"(3V's), to unleash leadership skills, promote organisational collaborativechange and impact sales performance during an unprecedented crisis. Design/methodology/approach-The methodology outlines action research based on the 3V's model andits application in an international business-to-business sales organisation during Covid-19. It exploresalternative paths informed by play-at-work and Plato's philosophy applied to work-based-learning. Eachaction/iteration adds to the model, which becomes more likely appropriate for various situations. Findings-The 3V's boosted change implementation and improved sales performance. The 3V'sconceptualised an invitation to immerse oneself in the constant"river of change"(VUCA) and a means ofunderstanding the role of leadership in navigating this change by embracing simple rules: searching for justice(Virtue) and overcoming the barrier of public opinion (Vice). Researchlimitations/implications-The 3V's model is grounded in leadership literature and a sole application,providing real international data relevant to organisations and leaders. This has yet to be evaluated further. Practicalimplications-3V's can enhance the understanding of a leading collaborative change and re-frameteam dynamics in post-pandemic times for the broader public. Socialimplications-The approach advocated is a practice of"swimming alongside the team", which shouldenable empowerment and collaboration rather than a top-down direction. Focussing on leaders who are moralpeople, this approach becomes a differentiator in a digital world. Originality/value-This study examines Plato's philosophy, play-at-work and other leadership theories in amodel which prepares organisations to respond to crisis by providing the ability to reflect on human aspectsand straightforward, transferable skills.
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页数:16
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