Post-adoption Barriers to Metaverse Usage: An Active-Passive Resistance Perspective from Consumer Reviews

被引：0

作者：

Mandal, Subhadeep ^{[1
]}

Kar, Arpan Kumar ^{[1
]}

Gupta, Shivam ^{[2
]}

机构：

[1] Indian Inst Technol Delhi, Dept Management Studies, New Delhi 110016, India

[2] NEOMA Business Sch, Dept Informat Syst Supply Chain Management & Deci, 59 Rue Pierre Taittinger, F-51100 Reims, France

来源：

DISRUPTIVE INNOVATION IN A DIGITALLY CONNECTED HEALTHY WORLD, I3E 2024 | 2024年 / 14907卷

关键词：

Metaverse; Innovation Resistance; Text Mining; INNOVATION RESISTANCE; INFORMATION-SYSTEMS; USER RESISTANCE; STATUS-QUO;

D O I：

10.1007/978-3-031-72234-9_19

中图分类号：

TP18 [人工智能理论];

学科分类号：

081104 ; 0812 ; 0835 ; 1405 ;

摘要：

Unlike adoption, the post-adoption behaviour of metaverse applications has not been thoroughly investigated. The study aims to investigate the active and passive resistance-causing barriers experienced by users of Metaverse applications post adoption. A total of 70631 critical user reviews were obtained from 10 different Metaverse applications and subjected to text analytics procedures to identify relevant themes as barriers to post-adoption metaverse usage. The findings revealed high presence of system-related barriers and low presence of functional and psychological barriers as active resistance with high presence of passive resistance through individual barriers. The findings can be utilized by metaverse-developers to retain users post adoption.

引用

页码：233 / 240

页数：8

共 18 条

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