Artificial Intelligence as a Catalyst for Management System Adaptability, Agility and Resilience: Mapping the Research Agenda

Artificial intelligence (AI) is an increasingly notable presence in society, industries, and organizations, making its necessity felt more in managerial decisions and practices. This paper aims to outline the importance of the topic related to the increase in the adaptability, agility, and resilience of the management system as a result of AI integration, resorting to a bibliometric type of research. A total of 107 papers from the period 2007-2024 exported from the Web of Science Core Collection database were analyzed, with support of Biblioshiny software. This topic is proving to be one of heightened global interest, being comprehensively addressed by world leaders in AI research and technologies such as the United States, China, Great Britain, France, India, and beyond. Collaborative relationships established between geographic regions are captured, noting the power and expansion of the theme on all continents of the globe. Likewise, its thematic and strategic evolution is characterized as a surprising one, managing to incorporate and relate concepts with a strong technical and IT character such as feature extraction, machine learning, reinforcement learning with concepts of a managerial nature as supporting customer-tailored interaction, employee skills development, company productivity, and innovation.