Organizational strategic stance and perceived public service performance: a public service logic perspective

被引：1

作者：

Gong, Pu ^{[1
,2
]}

Yang, Yongheng ^{[1
,2
]}

机构：

[1] Tsinghua Univ, Sch Publ Policy & Management, Beijing, Peoples R China

[2] Tsinghua Univ, China Inst Dev Planning, Beijing, Peoples R China

来源：

PUBLIC MANAGEMENT REVIEW | 2024年

基金：

中国国家自然科学基金;

关键词：

Strategic stance; perceived performance; public service logic; value creation; multilevel analysis; CITIZEN SATISFACTION; SECTOR ORGANIZATIONS; DOMINANT LOGIC; MANAGEMENT; EXPECTATIONS; EXPECTANCY; GOVERNMENT; MILES; DISCONFIRMATION; COPRODUCTION;

D O I：

10.1080/14719037.2024.2427005

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

This study explores how public service organizations' (PSOs) strategic stances impact citizens' perceived service performance from a public service logic (PSL) perspective. Existing research often focuses on organizational-level performance, overlooking individual citizens' subjective judgements. By using citizens' perceived service quality and overall satisfaction as proxies for value-in-use and value-in-context derived from public services, this study provides new insights on how PSOs' strategies influence value creation. Utilizing multilevel analysis on nested datasets from two surveys in China, this research offers empirical evidence for the strategic influence on individual value creation.

引用

页数：25

共 104 条

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