Text mining in tourism and hospitality research: a bibliometric perspective

被引:3
作者
Lekmiti, Amine [1 ]
Stolk, Paul John [1 ,2 ]
Taylor, Alex [1 ,2 ]
Ramachandran, Sridar [2 ]
Yap, Ng Keng [3 ]
机构
[1] Univ Newcastle, Newcastle Business Sch, Newcastle, Australia
[2] Univ Putra Malaysia, Sch Business & Econ, Serdang, Malaysia
[3] Univ Putra Malaysia, Dept Software Engn & Informat Syst, Serdang, Malaysia
关键词
Tourism; Hospitality; Text mining; Big data; Bibliometric analysis; VOSviewer; Biblioshiny; SOCIAL MEDIA; BIG DATA; SUSTAINABLE TOURISM; MANAGEMENT; REVIEWS; TWITTER; GREEN;
D O I
10.1108/JHTT-05-2024-0284
中图分类号
F [经济];
学科分类号
02 ;
摘要
Purpose The purpose of this study is to assess the current level of knowledge on the application of text mining in tourism and hospitality (T&H) research and provide a novel comprehensive framework for the field. This study also identifies gaps and proposes future research directions. Design/methodology/approach This bibliometric study analyzes 814 journal articles, sourced from Scopus between 2004 and 2024, and uses performance analysis and science mapping using Biblioshiny and VOSviewer software. Findings Over 50% of the articles were published between 2022 and 2024, reflecting a surge in text-mining applications in T&H research. These studies primarily focus on topics such as customer satisfaction, sustainability, destination image and COVID-19 effects, with sentiment analysis and topic modeling being the predominant techniques. The primary data sources are online reviews and microblogs. The review also highlights recent research trends (e.g. long-short-term memory, support vector machines and crisis) and classifies them into four conceptual categories concerning the application of text mining in T&H research: How? Where? Why? When? Originality/value This study comprehensively explores the evolution of T&H, contributions from research constituents and the intellectual structure of the field, providing a novel comprehensive framework while also assessing the field and highlighting its challenges.
引用
收藏
页码:588 / 610
页数:23
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