共 77 条
Text mining in tourism and hospitality research: a bibliometric perspective
被引:3
作者:
Lekmiti, Amine
[1
]
Stolk, Paul John
[1
,2
]
Taylor, Alex
[1
,2
]
Ramachandran, Sridar
[2
]
Yap, Ng Keng
[3
]
机构:
[1] Univ Newcastle, Newcastle Business Sch, Newcastle, Australia
[2] Univ Putra Malaysia, Sch Business & Econ, Serdang, Malaysia
[3] Univ Putra Malaysia, Dept Software Engn & Informat Syst, Serdang, Malaysia
关键词:
Tourism;
Hospitality;
Text mining;
Big data;
Bibliometric analysis;
VOSviewer;
Biblioshiny;
SOCIAL MEDIA;
BIG DATA;
SUSTAINABLE TOURISM;
MANAGEMENT;
REVIEWS;
TWITTER;
GREEN;
D O I:
10.1108/JHTT-05-2024-0284
中图分类号:
F [经济];
学科分类号:
02 ;
摘要:
Purpose The purpose of this study is to assess the current level of knowledge on the application of text mining in tourism and hospitality (T&H) research and provide a novel comprehensive framework for the field. This study also identifies gaps and proposes future research directions. Design/methodology/approach This bibliometric study analyzes 814 journal articles, sourced from Scopus between 2004 and 2024, and uses performance analysis and science mapping using Biblioshiny and VOSviewer software. Findings Over 50% of the articles were published between 2022 and 2024, reflecting a surge in text-mining applications in T&H research. These studies primarily focus on topics such as customer satisfaction, sustainability, destination image and COVID-19 effects, with sentiment analysis and topic modeling being the predominant techniques. The primary data sources are online reviews and microblogs. The review also highlights recent research trends (e.g. long-short-term memory, support vector machines and crisis) and classifies them into four conceptual categories concerning the application of text mining in T&H research: How? Where? Why? When? Originality/value This study comprehensively explores the evolution of T&H, contributions from research constituents and the intellectual structure of the field, providing a novel comprehensive framework while also assessing the field and highlighting its challenges.
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页码:588 / 610
页数:23
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