Delivering an inclusive built environment for students with disabilities in a Malaysian public university

PurposeThis case study investigates the accessibility and inclusivity of the built environment for students with disabilities at a Malaysian public university.Design/methodology/approachUtilizing a qualitative approach, the research captures the lived experiences of four undergraduates with physical and visual disabilities through semi-structured interviews guided by the Americans with Disabilities Act checklist.FindingsFindings reveal mixed levels of accessibility across campus, highlighting well-designed areas with accessible pathways and ramps, contrasted with others lacking adequate features and posing significant risks, especially for visually impaired students. The study identifies key design shortcomings, including insufficient safety features in staircases and inconsistent availability of modern technological aids and human assistance. Despite some commendable initiatives, the research underscores the need for comprehensive accessibility audits, consistent application of universal design principles and improved support services. Limitations of the study include its small sample size and focus on a single institution.Originality/valueBy addressing these challenges, universities can foster a more inclusive and supportive environment for students with disabilities, promoting equality within higher education.