Extended fuzzy AHP for decision under the DeLone McLean model

被引：0
作者：
Zapletal F. [1 ]
Němec R. [1 ]
机构：
[1] Department of Systems Engineering, Faculty of Economics, VŠB, Technical University of Ostrava, Sokolská 33, Ostrava
来源：
International Journal of Applied Decision Sciences | 2024年 / 17卷 / 03期
关键词：
AHP; analytic hierarchy process; DeLone; fuzzy; hesitance; McLean model;
D O I：
10.1504/IJADS.2024.138178
中图分类号：
学科分类号：
摘要：
Fuzzy analytic hierarchy process (F-AHP) has been introduced in many variations requiring different conditions and assumptions. In this paper, we deal with a problem when the uncertainty is not primarily implied by a linguistic evaluation scale, but by the hesitance of decision-makers. This assumption is essential in our case study of the project success factor evaluation under the DeLone and McLean model because the evaluators have different skills, knowledge, and even competences. To get the level of hesitance of each decision-maker, we introduce the so-called hesitance degree, which defines the shape of fuzzy evaluations. To derive the fuzzy weights of criteria, we use the linear goal programming priority method introduced by Wang and Chin (2008), and the possibility and necessity measures to interpret the results. We also provide a novel diagram visualising the results. The presented F-AHP approach is used to evaluate the success factors of information system implementation. Copyright © 2024 Inderscience Enterprises Ltd.
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页码：271 / 292
页数：21
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