The Impact of a Company Website and Its Perceived Quality on the Buying Intention in B2B-Settings

被引：5

作者：

Koch, Christian ^{[1
]}

Hartmann, Michael ^{[2
]}

机构：

[1] Univ Hagen, Hagen, Germany

[2] Coburg Univ Appl Sci & Arts, Coburg, Germany

来源：

ADVANCES IN DIGITAL MARKETING AND ECOMMERCE, DMEC 2022 | 2022年

关键词：

Website quality; Online-buying Intention; Customer journey; WEB SITES; CHANNEL; CONVERSION;

D O I：

10.1007/978-3-031-05728-1_2

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

The importance of the company website as a customer touchpoint and the influence of its perceived quality on buying intention in a B2B-setting was investigated in real life online setting. The quantitative study shows the greatest benefit of the company website at the initial phases of the customer journey. The perceived quality of the website influences visitors' buying intention with a medium to strong effect size. The overall impression of the website is the most important, interactivity the least important factor for the perception of website quality.

引用

页码：9 / 18

页数：10

共 6 条

[1] Importance of the perceived quality of touchpoints for customer journey analysis - evidence from the B2B sector
Koch, Christian
Hartmann, Michael
ELECTRONIC COMMERCE RESEARCH, 2023, 23 (03) : 1515 - 1538
[2] The impact of website quality on customer satisfaction and purchase intention: perceived playfulness and perceived flow as mediators
Chia-Lin Hsu
Kuo-Chien Chang
Mu-Chen Chen
Information Systems and e-Business Management, 2012, 10 : 549 - 570
[3] The impact of website quality on customer satisfaction and purchase intention: perceived playfulness and perceived flow as mediators
Hsu, Chia-Lin
Chang, Kuo-Chien
Chen, Mu-Chen
INFORMATION SYSTEMS AND E-BUSINESS MANAGEMENT, 2012, 10 (04) : 549 - 570
[4] The Impact of Agricultural E-commerce Website Quality on Consumers' Perceived Risk and Purchase Intention
Cao, Yu
Tang, Tieshan
Cui, Shufen
Hu, Liubo
2014 2ND INTERNATIONAL CONFERENCE IN HUMANITIES, SOCIAL SCIENCES AND GLOBAL BUSINESS MANAGEMENT (ISSGBM 2014), VOL 29, 2014, 29 : 24 - 26
[5] Importance of the perceived quality of touchpoints for customer journey analysis – evidence from the B2B sector
Christian Koch
Michael Hartmann
Electronic Commerce Research, 2023, 23 : 1515 - 1538
[6] A data-driven evaluation framework for B2C E-commerce website quality
Li, Shijun, 1600, Sila Science, University Mah Mekan Sok, No 24, Trabzon, Turkey (32):

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