Impact of leadership styles on patient satisfaction with nursing care quality in public hospitals: A cross-sectional study

被引:0
作者
Boshra, Amira Yahia [1 ]
Aseeri, Fatima Ahmad [2 ]
Alasiry, Sharifa [1 ]
Ahmad, Mehrunnisha [1 ]
Chahal, Aksh [3 ]
Nambi, Gopal [4 ]
Abu Shaphe, Mohammad [5 ]
Sidiq, Mohammad [3 ]
Sharma, Abhishek [6 ]
Kashoo, Faizan [7 ]
机构
[1] Majmaah Univ, Coll Nursing, Al Majmaah, Saudi Arabia
[2] Secur Forces Hosp Program, Riyadh, Saudi Arabia
[3] Multidisciplinary Res & Dev Cell G MRDC Galgotias, Sch Allied Hlth Sci, Dept Physiotherapy, Greater Noida, Uttar Pradesh, India
[4] Prince Sattam Bin Abdulaziz Univ, Coll Appl Med Sci, Dept Phys Therapy & Hlth Rehabil, Al Kharj, Saudi Arabia
[5] Jazan Univ, Coll Nursing & Hlth Sci, Dept Phys Therapy, Jazan, Saudi Arabia
[6] HNB Uttarakhand Med Educ Univ Roorkee, Arogyam Inst Paramed & Allied Sci, Arogyam Med Coll & Hosp, Roorkee, Uttarakhand, India
[7] Majmaah Univ, Coll Appl Med Sci, Dept Phys Therapy & Hlth Rehabil, Al Majmaah 11952, Saudi Arabia
关键词
cross-sectional study; leadership; nursing; patient satisfaction; TRANSFORMATIONAL LEADERSHIP; TRANSACTIONAL LEADERSHIP; QUESTIONNAIRE;
D O I
10.1097/MD.0000000000041670
中图分类号
R5 [内科学];
学科分类号
1002 ; 100201 ;
摘要
This cross-sectional study investigates the relationship between nursing leadership styles and patient satisfaction in 4 public hospitals in Saudi Arabia. The nonrandom convenience sampling method was used with 150 nurses who were involved in caring for 180 patients from 4 different hospitals in the central region of Saudi Arabia. Nursing leadership styles were assessed from nurses using the Multifactor Leadership Questionnaire, while patient satisfaction was measured using the Patient Satisfaction with Nursing Care Quality Questionnaire. Passive-avoidant (PA) leadership style was most prevalent among nurse managers (62.6%, n = 94) and was associated with the lowest patient satisfaction (m = 1.7, SD = 0.1), with ratings ranging from 0 (low satisfaction) to 4 (high satisfaction). Analysis of variance (ANOVA) revealed a statistically significant difference in patient satisfaction scores among leadership styles (F (3, 176) = 25.421, P < .001). The transactional leadership demonstrated higher mean scores (m = 2.7) compared to both the PA leadership style (m = 2.1) (MD = 0.60, SE = 0.071, P < .001, 95% CI [0.42, 0.79]) and the transformational leadership leadership style (m = 2.2) (MD = 0.54, SE = 0.10, P = .004, 95% CI [0.21, 0.88]). Conversely, the PA leadership style had lower mean scores (m = 2.1) than both the transactional leadership group (MD = 0.60, SE = 0.07, P < .001, 95% CI [0.42, 0.79]) and the outcome leadership style (m = 2.5) (MD = 0.37, SE = 0.09, P = .008, 95% CI [0.09, 0.65]). In Saudi Arabian public hospitals, PA leadership style was found to be the most prevalent among nurse managers, associated with the lowest levels of patient satisfaction. These findings underscore the importance of nursing leadership styles in affecting patient satisfaction. Further research is needed to explore the specific strategies that can be employed to foster effective leadership styles for improved patient outcomes.
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页数:8
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